How does the ordering process work?

Your ordering process at the Chronos Manufactory:

Step 1: Your individual Chronos Cube

  • Start by configuring your Chronos Cube.
  • Customize the Chronos Cube to your liking within our selection. For example, you can choose different tile designs and bench colors.
  • After you have made your selection, you will see an overview of your configuration and the total price.

Step 2: Order safely and easily

  • Add your Chronos Cube to cart and proceed to checkout.
  • Enter your delivery and billing details.
  • If desired, we also offer you the option of using a bank guarantee as security for your payment.
  • Choose your preferred payment method and complete the purchase process.

Step 3: Our promise to you

  • As soon as we have received your payment, we will forward your order to production.
  • Within 10-12 weeks your product will be manufactured to the highest standards and to your specifications.
  • You can sit back and relax. We will keep you updated on the construction progress.

Step 4: Your delivery date

  • Once your Chronos Cube has been completed, we will contact you to arrange a delivery date that suits you.

Step 5: Delivery, assembly and instruction

  • We deliver your individually manufactured product directly to your home exactly on the agreed date and assemble it for you on site.
  • After assembly, you or the responsible personnel will receive thorough training to ensure that you are familiar with all functions and special features of your product.
  • We then take care of all the return delivery, packaging and processing, so you don't have to worry about anything else.
  • Enjoy the quality and individuality that you have chosen.

Can I make changes to my order after I place it?

We understand that needs can change. Please contact our customer service team as early as possible to discuss changes to your order. We will do our best to accommodate your needs.

Do I have the choice between different tile surfaces?

You can choose from six different tile designs :

  • Bianco
  • Travertine
  • Grigio
  • anthracite
  • Nero
  • Bruno

To the tile overview

Beige and natural tones convey warmth and coziness and go well with a rustic living ambience.

Gray and anthracite tones give the room a modern and timeless look - perfect if you love minimalist design .

Terracotta and copper tones give the room a Mediterranean and natural look and harmonize well with Mediterranean interior design styles .

Will the colors (tiles, benches) later look exactly as I see them on the monitor?

Since every monitor displays colors differently, there may be variations between the actual colors of the tile and the colors on your screen.

That's why we recommend ordering a sample box with real tile and bench samples in advance!

To the sample box

Can I receive a sample selection of tiles before ordering?

Naturally! In order to get a real impression, we recommend that you purchase a sample box before ordering a Chronos Cube.

9 real tiles with different designs and 4 bench patterns are included. To the sample box

Can I choose my own tile color that is not included in the configurator?

Your own, individual tile surface is possible with us after consultation!

Please write to us so that your wish can be fulfilled!

To the contact page

What materials are the benches available in?

Our benches are only available in a single material.

Since only a few materials were able to meet our long-term requirements for UV radiation, salt water, chlorinated water as well as heat, cold and stress, this remains a secret.

But we reveal that it is neither plastic, wood or metal...

Can I display my own logo or coat of arms in the Chronos Cube?

You can have your own logo or family coat of arms displayed in the Chronos Cube!

We have a few options here.

Simply contact us to make your ideas come true!

Is the pool suitable for salt and fresh water?

Yes, the Chronos Cube is designed to operate with both salt and fresh water.

You can find more information about the advantages and disadvantages of salt water operation in the “Use, Care & Maintenance” section.

What equipment options does my Chronos Cube have?

Every Chronos Cube is fully equipped ex works!

The only differences in technology are that you can easily select “salt” or “fresh” water operation.

You can find all the equipment under the Highlights menu item or click here.

Can I take a look at a Chronos Cube and even try it out before ordering?

We would be happy to arrange an appointment with you so that you can experience a Chronos Cube up close!

Our showroom is located in 55543 Bad Kreuznach, Germany.

To make an appointment, click here .

How much space do I need for a Chronos Cube?

The Chronos Cube requires a space of 9 square meters (3.00mx 3.00m) with a waterfall pool.

The step is also another 30cm wide and can be placed in any position around the Chronos Cube.

We recommend leaving a space of approximately one meter around the Chronos Cube on at least 2 sides. The surrounding area should be splashproof.

Is the Chronos Cube also available in other sizes?

We currently only offer the Chronos Cube in the size 3.00mx 3.00m.


What payment options are available?

At Chronos you have the following payment options:

  • Bank Transfer
  • Instant bank transfer
  • Credit card
  • PayPal
  • Invoice with Klarna
  • Apple Pay
  • Google Pay
  • Cryptocurrencies

Are there financing options?

In consultation with us, we can also offer you various financing models!

Write to us here .

Are there leasing and rental models?

In consultation with us, we can also offer you various leasing or rental models!

Write to us here .

Do you offer a bank guarantee as security?

You are welcome to receive a guarantee from our bank as security for your purchase.

For further questions please do not hesitate to contact us.

Please contact us beforehand! The contact form can be found here.

When will my Chronos Cube be shipped?

Your Chronos Cube will be built after receipt of payment. We need between 10-12 weeks for construction.

The delivery date will be agreed with you in advance!

How much are the shipping costs?

The shipping costs are covered by crane unloading and assembly domestically (DE) at a flat rate of €2,850.00 including 19% VAT.

In the EU + CH + LIE flat rate €4,850.00 including 19% VAT.

The delivery flat rate includes:

  • Delivery according to your agreed date
  • Crane unloading (if necessary)
  • Transport insurance
  • Structure of the Chronos Cube
  • Disposal and return transport of shipping packaging.

Do you offer international shipping?

Yes, we offer international shipping to select countries. During the ordering process, please check whether your country is included in our list of eligible countries.

We are constantly working on expanding our shipping network to other countries.

What happens after payment?

After payment for your ordered product has been successfully completed, we will immediately begin processing your order. Our production department will manufacture your product according to the configurations and specifications you provide.

We value quality and precision, so we take enough time to ensure that every detail meets your expectations. However, we will update you regularly on progress and provide you with an estimated completion date. We usually need between 10-12 weeks after receipt of payment.

In order to offer you additional security, we can have our house bank issue a bank guarantee.

During the production process, our customer service team is always available to answer your questions and keep you updated. As soon as your Chronos Cube is nearing completion, we will contact you to arrange a delivery date.

On the day of delivery, our Chronos service team will be at your location and will organize smooth assembly, commissioning and dispose of the shipping packaging for you.

If you have any further questions or concerns, please do not hesitate to contact our customer service.


Can I use the Chronos Cube all year round?

The Chronos Cube is also designed for year-round use.

However, you should note the following when operating in winter:

  • Higher electricity costs due to higher heat loss
  • At the first temperatures below 15°C, the Chronos Cube must remain heated to at least 15°C (damage due to frost can occur in winter!)
  • The whirlpool must not be removed from the power supply when it is full, unless it has been emptied early and prepared for winter storage! (Damage caused by frost!)

What do I have to consider when wintering?

For winter storage you should have fulfilled the following points:

  • Draining water and impurities in the whirlpool pool
  • Draining water & impurities waterfall pool
  • Draining water from filters, hoses, pipes and pumps
  • Store the water treatment canister buffer so that it is protected from frost and empty the water treatment hose lines
  • Thoroughly clean tile surfaces
  • Use cover to protect against snow and water

If you have any further questions, please contact us here .

How much maintenance do I have to do with a Chronos Cube?

Thanks to the fully automated water treatment, the Chronos Cube's maintenance requirements are as minimal as possible.

However, the following is recommended:

  • Visual inspection and optical fill level control of the chemical buffer every 12 weeks*.
  • Check and, if necessary, replace the filter units every 12 weeks*.
  • Schedule an annual maintenance appointment (recommended at least once a year) You can find out more about annual maintenance here .

For the exact replacement, all the information you need is available in the Chronos Cube operating instructions under “self-service”.

* Water pollution depends on usage and location.

What are the advantages and disadvantages of using chlorine and salt water?

Benefits of bathing in salty water:

  1. Natural Feeling: Bathing in salty water can provide an authentic experience similar to swimming in the sea.
  2. Skin Benefits: Salt water can provide relief for some skin conditions such as psoriasis or eczema. It can also help remove dead skin cells and exfoliate the skin.
  3. Relaxation and stress relief : The salt water and the minerals it contains can have a relaxing effect on the body and help reduce stress.
  4. Water quality and safety: Salty water disinfects with a minimal salt content and reduces the spread of germs.

Disadvantages of bathing in salty water:

  1. Skin and eye irritation : Some people may be sensitive to the low salt content and develop skin and eye irritation.
  2. Drying effect : Salt water can dry out the skin, especially if it is left on the skin for a long time and not washed off.
  3. Restrictions for certain people : People with certain skin conditions or open wounds may want to use caution when bathing in salty water as it may cause further irritation.

Benefits of bathing in chlorinated water:

  1. Strong disinfection: If the chlorine content in the water is set higher, you can ensure strong and efficient disinfection even when the pool is busy.
  2. Widely used: Chlorine is a widely used disinfectant and can be purchased almost anywhere on short notice.

Disadvantages of bathing in chlorinated water:

  1. Lower buoyancy : Compared to salty water, freshwater offers less buoyancy, which can make lying down a little more strenuous.
  2. Water quality and safety: Water quality in freshwater can vary more and become contaminated with bacteria more quickly.
  3. Skin and eye irritation : Chlorinated water often causes skin and eye irritation.

What water parameters should my Chronos Cube have?

Disinfectant : With the Chronos Cube we recommend maintaining a slightly increased redox value of 900mV !

pH value : With the Chronos Cube we recommend maintaining a slightly acidic pH value of 6.9 !

How difficult is the maintenance? How often does the pool need to be serviced?

Regular maintenance work should be carried out once a year by our Chronos Service Team.

The scope of maintenance includes, among other things:

  • Functional check of the whirlpool
  • Testing heating & pumps
  • Testing the water treatment system
  • Exchange measuring probes & filters
  • Testing electrical systems & software updates
  • Inspection of all joints & tile surfaces

You can find more information about our maintenance package here.

- Chronos Cube maintenance package DE

- Chronos Cube maintenance package EU+CH+LIE

- *coming soon* Chronos Cube maintenance package international

Why doesn't the waterfall always look the same?

The Chronos Cube is characterized by its breathtaking waterfall effect. Here the water flows seamlessly and evenly over all edges of the whirlpool, forming a visually impressive outer wall of flowing water. Precision is crucial for this unique experience.

1 . Scale and uniformity : For the perfect water flow, the whirlpool must be exactly level. Even the slightest slope or unevenness can affect the flow of water and cause it to flow unevenly.

2. Stability of the surface : An insufficiently stable surface or a floor slab that sinks over time can result in the spa no longer being perfectly horizontal. This means that the water runs down predominantly on one side.

The magic of water : Water is a natural and living element that we can guide but not completely control. It has its own dynamics and reacts sensitively to its surroundings. It is precisely this natural behavior that creates the charm of our infinity whirlpool. Every drop that flows over the edge tells a story - a story of perfection, precision and the beauty of nature.

We therefore recommend that before installing the whirlpool, ensure that the surface is suitable for the weight of the filled whirlpool. If you have any questions or concerns, we are of course available to you at any time.

To contact form

How is the Chronos Cube connected?

The Chronos Cube requires a high-voltage connection* (380V - 16A) and is supplied with the appropriate cable.

We recommend that you hire an electrician to install the connection.

For fresh water refilling, the permanent device with automatic refilling can be used via a Gardena quick coupling connection or you can refill it yourself.

*The Chronos Cube is intentionally delivered without a plug because in some houses the house connection is not necessarily connected with a clockwise-rotating power field. If connected incorrectly, the electrical installation of the Chronos Cube can be permanently damaged!

Can children or pets fall into the waterfall pools?

The safety of our customers and their families is our top priority. When designing the Chronos Infinity Hot Tub, we carefully thought about every aspect, including how we can create a safe environment for everyone.

Our whirlpool has all-round benches that not only make it easy to get in and out or to rest, but also fulfill an important safety function. These benches effectively close off the waterfall pool so that neither small children nor animals can fall into the waterfall areas.

The design of these benches is such that they are seamlessly integrated into the hot tub while providing a physical barrier. This minimizes the risk of falls and gives you the security of relaxing in your own wellness oasis without having to constantly worry.

However, it is always important to emphasize that even if the hot tub is designed with safety in mind, supervision should always be provided for children when they are near water areas .

Is the water filtered with a cover?

The surrounding waterfall basins are filtered via the waterfall at predetermined intervals. The cover is designed so that filtration and water flow are not affected.

The whirlpool always filters in its specified cycle and, in combination with the fully automated water treatment, always ensures crystal clear water.


Is there a guarantee on Chronos products?

Yes, we offer a guarantee for our products. The exact warranty conditions are delivered together with the product and can also be found in advance in the respective product description.

You can see a good overview of the provisions under WARRANTY .

Does the Chronos Cube come with a suitable cover?

Your Chronos Cube will be delivered with a matching thermal cover in black with the Chronos logo.

The cover is designed so that the benches can still be used.

How do I get into the Chronos Cube?

  • Getting into the Chronos Cube is very easy using the surrounding benches.
  • You will also receive a free-standing, transportable step in a matching design to the waterfall pool.
  • The step halves the step height from just under half a meter to 25cm and makes entry easier.

How much does a Chronos Cube weigh?

The empty weight of the whirlpool including waterfall pool is approx. 1400 KG

The operating weight without people including water (2500 L = 2500 KG) is 3900 KG = 433 KG/sqm

When used with 6 people of 75KG = 450KG, the surface must be able to withstand a minimum load of 4350KG. (approx. 485KG/sqm)

Please find out about the load capacity at your desired location!

Where can the Chronos Cube be set up?

The Chronos Cube can be placed both indoors and outdoors and can be used all year round.

However, there are some important criteria that the installation location must meet:

1 . Load capacity: The surface must be able to support the total weight of the filled whirlpool. Therefore, it is crucial to ensure that your chosen location has sufficient load capacity.

2. Horizontal stand: To ensure the perfect waterfall effect, the floor must not be more than 0.20° slanted . -> ( Height difference max. 1.5cm at a distance of 4.30m ) Although our whirlpool is equipped with adjustable feet that can compensate for small unevenness, they are limited in their height adjustment. Therefore, a surface that is as level and stable as possible is required.

3. Suitable surfaces: Various surfaces such as concrete slabs, paving stones or roof terraces can serve as a location. It is important that they are stable and meet the necessary load capacity.

If you do not have a suitable, stable surface or are unsure about the suitability of a location, please do not hesitate to contact us. We will be happy to advise you and, if necessary, can provide you with a plan for a suitable floor slab.

Before deciding on a location, we recommend that you carefully examine the local conditions or, if necessary, consult a specialist to ensure that all requirements are met.

What requirements does the floor plate have to have?

Depending on the surface and local conditions, we can provide you with a construction plan for a suitable floor slab.

Ask us.